Welcome to www.rubarru.com (“Rubarru“, “We“, “Us“, “Our“). The website www.rubarru.com and all associated sub-domains, mobile applications, and online booking/ordering interfaces (collectively, the “**Platform**”) are owned and operated by Rubarru.

You may access our Platform from a computer or mobile device. These Terms of Use govern your use of the Platform and your conduct, regardless of the means of access, and also govern your use of any services offered through the Platform, including table reservations, event bookings, online ordering, and payments.

The Platform is intended for your personal, non-commercial use. Your use of the Platform is governed by these Terms and Conditions (“Terms of Use“) together with our Privacy Policy and Returns & Refund Policy (together, the “Policies“), as amended from time to time.

By accessing or using the Platform, you acknowledge, without limitation or qualification, that you are bound by these Terms of Use and the Policies, whether or not you have read them.

ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR UNCONDITIONAL AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT. PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.

1. ACKNOWLEDGEMENT AND UNCONDITIONAL ACCEPTANCE

You agree, acknowledge and accept the use of the Platform and the services offered, including restaurant, lounge, bar, event, and reservation services (“Services“), as per the specifications listed by Rubarru.

If you do not agree to any of the terms in these Terms of Use or the Policies, please do not use the Platform. If Rubarru changes the Terms of Use or Policies, the updated version will be posted on the Platform along with the revised date.

“You” refers to any natural person or legal entity, including any end user of the Services offered by Rubarru.

These Terms of Use constitute an electronic record and do not require any physical or digital signature.

2. PRIVACY PRACTICES

We encourage you to review our Privacy Policy, which also governs your visit to the Platform. Personal information you provide to us during your visit and use of the Platform will be treated as confidential, in accordance with our Privacy Policy and applicable law. Your continued use of the Platform implies that you have read, understood, and accepted the Privacy Policy.

3. YOUR ACCOUNT

The Platform is intended for use by adults only. We assume that any minor accessing the Platform does so under the supervision of a guardian. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your device, and you accept responsibility for all activities that occur under your account.

If you are using the Platform on someone else’s behalf, you represent that you have the authority to bind that person to these Terms. If you believe your account’s security has been compromised, contact us immediately using the details in Clause 22 below.

4. PERSONAL INFORMATION

You can generally browse the Platform without providing personal information. We may collect information such as your name, address, phone number, and email address when you knowingly provide it — for example, when you:

1. Make a table reservation or event booking;
2. Place an online order;
3. Subscribe to updates or our mailing list;
4. Enrol in a loyalty or membership program (e.g., “Rubarru Bar Circle”);
5. Apply for a job or franchise enquiry;
6. Participate in a promotion or contest.

We use this information for promotional and operational purposes as described in our Privacy Policy. To opt out of communications, email us at **[vp@rubarru.com](mailto:vp@rubarru.com)** with your mobile number.

5. SERVICES / MENU / PRICING INFORMATION

We attempt to be as accurate as possible in describing our food, beverage, and event offerings on the Platform. However, we do not warrant that descriptions, images, pricing, or availability are complete, current, or error-free. Images are indicative and may not exactly match what is served. Menu items, prices, and offers are subject to change at any time without notice, and we reserve the right to discontinue any item or service at our discretion.

6. RECOMMENDATIONS

Any recommendation made on the Platform (such as suggested dishes, pairings, or events) is for informational and convenience purposes only and does not constitute an endorsement or guarantee.

7. USER CONTENT

Any information, photo, review, comment, or other material you submit, post, or transmit to us (“**User Content**”) is entirely your responsibility. You agree not to transmit, host, display, upload, or share any content that:

1. is harmful, harassing, defamatory, obscene, pornographic, invasive of privacy, hateful, or otherwise unlawful;
2. could harm minors in any way;
3. infringes any patent, trademark, copyright, or other proprietary right;
4. violates any applicable law;
5. is misleading about its origin or is grossly offensive;
6. impersonates another person;
7. contains viruses or malicious code;
8. threatens public order or the sovereignty/integrity of India.

We reserve the right, at our sole discretion, to refuse to post, remove, or edit any User Content that violates these Terms. To request deletion of your User Content, email **[vp@rubarru.com](mailto:vp@rubarru.com)** with your name, the content in question, and your reason for the request. Please allow up to 30 business days for processing.

8. INTELLECTUAL PROPERTY RIGHTS

The “Rubarru” name, logo, and all related trademarks, designs, and slogans (“**Marks**”) belong to Rubarru. No licence to use the Marks is granted by your access to the Platform. All content on the Platform — including text, graphics, logos, images, menus, and software — is the property of Rubarru and is protected under Indian copyright and intellectual property law. Content may not be copied, reproduced, republished, or distributed without our prior written consent, except for personal, non-commercial use.

9. LIMITED LICENSE

Subject to your compliance with these Terms, Rubarru grants you a personal, non-exclusive, non-transferable, limited licence to access and make non-commercial use of the Platform. This licence does not permit resale, commercial use, data mining, or use of automated tools to extract content, pricing, or listings from the Platform.

10. MODIFICATIONS

We may modify these Terms of Use at any time without prior notice. Changes are effective immediately upon posting. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms.

11. RESERVATIONS, ORDERS & EVENT BOOKINGS

By making a reservation, placing an order, or booking an event through the Platform, you authorise us to contact you using the details you provide and to process your request. Bookings are subject to availability and may be subject to advance payment, minimum spend, or deposit requirements communicated to you at the time of booking.

We make no warranty that the Services will be uninterrupted or error-free. The Platform and its content are provided “AS IS.” We are not liable for any loss or damage arising from use of the Services, except as required by applicable law.

Any misuse of the reservation, ordering, or payment systems (including fraudulent bookings) may result in cancellation of your booking and/or restriction of access to the Platform.

12. MARKETING COMMUNICATIONS OPT-OUT

If you previously opted in to receive promotional communications, you may opt out at any time by emailing [vp@rubarru.com](mailto:vp@rubarru.com). We will action opt-out requests within ten working days and confirm via email.

13. DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY

THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DO NOT WARRANT THAT USE OF THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE PLATFORM OR SERVICES. NO CLAIM ARISING OUT OF YOUR USE OF THE PLATFORM MAY BE BROUGHT MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION AROSE.

14. LINKS AND THIRD-PARTY SITES

The Platform may contain links to third-party websites or services (including payment gateways and delivery partners) provided for your convenience. We do not endorse and are not responsible for the content, accuracy, or practices of any third-party site. You access such links entirely at your own risk.

15. TERMINATION

We reserve the right to suspend or terminate your access to the Platform, with or without notice, if you violate these Terms or for any other reason at our discretion, in order to protect our interests or those of other users.

16. INDEMNITY

You agree to indemnify and hold Rubarru, its affiliates, directors, agents, and employees harmless from any losses, liabilities, claims, damages, or expenses (including legal fees) arising from your breach of these Terms or misuse of the Platform.

17. VOUCHERS, GIFT CARDS & OFFERS

– Gift vouchers/coupons cannot be combined with any other ongoing offer or discount unless expressly stated.
– All applicable taxes apply in addition to the voucher/coupon value.
– We reserve the right to verify the authenticity of any voucher or coupon in case of dispute.
– We may change voucher/offer terms at any time without prior notice.
– We are not responsible for lost or stolen vouchers.

18. GOVERNING LAW AND JURISDICTION

These Terms of Use and the Policies shall be governed by the laws of India. Courts at **Gautam Buddh Nagar, Uttar Pradesh** shall have exclusive jurisdiction over any disputes.

Any dispute shall first be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a mutually appointed arbitrator. The seat and venue of arbitration shall be Noida, Uttar Pradesh.

19. PLATFORM SECURITY

You must not attempt to violate the security of the Platform, including by accessing unauthorised data, probing for vulnerabilities, interfering with service to other users, or sending unsolicited communications through the Platform. Violations may result in civil or criminal liability.

20. FORCE MAJEURE

Neither party shall be liable for failure to perform any obligation due to events beyond its reasonable control, including acts of God, pandemic, war, civil unrest, or government action.

21. ENTIRE AGREEMENT

These Terms of Use, together with the Policies, constitute the entire agreement between you and Rubarru regarding your use of the Platform and supersede all prior communications on the subject. If any provision is held invalid, the remainder shall continue in full force and effect.

22. CONTACT INFORMATION

For questions, clarifications, or grievances regarding these Terms, please contact us at:

Rubarru
312, Eldeco Studio, Sector 93, Noida – 201301, Uttar Pradesh, India
Email: [vp@rubarru.com](mailto:vp@rubarru.com)
Phone: 98189 48716