THIS POLICY APPLIES TO THE WEBSITE WWW.RUBARRU.COM (THE “SITE”) AND ALL ASSOCIATED BOOKING, ORDERING, AND PAYMENT INTERFACES. PLEASE READ THIS STATEMENT CAREFULLY. IF YOU DO NOT WISH TO BE BOUND BY THIS PRIVACY POLICY, YOU SHOULD NOT ACCESS THIS SITE. YOUR ACCESS TO OR USE OF THIS SITE SHALL BE DEEMED YOUR ACCEPTANCE OF THIS POLICY.

“We,” “Us,” “Rubarru,” and “Our” refer to Rubarru, including its outlets, franchisees, and affiliates. This Privacy Policy is to be read as an integral part of the Terms of Use of www.rubarru.com.

Rubarru is committed to protecting the privacy of any personal information you provide to us on this Site. This Privacy Policy explains our practices for handling Personal Information and Sensitive Personal Data or Information (“SPDI”) that is lawfully collected by us, in accordance with the Information Technology Act, 2000 and rules made thereunder.

1. GENERAL DEFINITIONS

All terms not defined here but defined under the Information Technology Act, 2000 (“Act“) or the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“Rules“) shall carry the meanings assigned to them therein.

“Personal Information (PI)” means any information that relates to a natural person which, either directly or indirectly, is capable of identifying that person.

“Sensitive Personal Data and Information (SPDI)” has the meaning assigned under Rule 3 of the Rules.

“Services” means any reservation, ordering, event booking, membership, or other service requested through the Site.

We take reasonable precautions — technical, physical, and administrative — to secure your Personal Information and reduce the risk of loss, misuse, unauthorised access, or disclosure.

2. COLLECTION OF INFORMATION

You can browse the Site, view our menu, and learn about our outlets and events without providing any information. We may collect information you provide directly to us, including:

1. Information shared via email, phone, or web forms (e.g., reservation and booking forms);
2. Information shared in person at an outlet or event;
3. Your name, date of birth, address, email ID, gender, and phone number, typically provided when you make a reservation, place an order, book an event, sign up for a loyalty/membership program, or apply for a job or franchise.

Disclosure of Sensitive Personal Information by us to any third party requires your prior consent, unless already agreed to under a contract between you and Rubarru. By using the Site and providing your information, you consent to our collection, storage, and processing of such information as described in this Policy.

3. USE OF INFORMATION COLLECTED

Information collected is used in connection with the purpose for which it was provided (Clause 2). We use Personal Information to:

1. Identify you as a customer or member in our system;
2. Process and confirm reservations, orders, and event bookings;
3. Improve the quality of your experience with Rubarru;
4. Send you booking confirmations, updates, and service communications;
5. Protect you and other users from fraud, abuse, or misuse of the Site;
6. Contact you for feedback, verification, or fraud-prevention purposes;
7. Send you marketing communications about our outlets, menus, events, and offers. Co-branded marketing with select partners may occur, but your data is not shared with third parties for their independent marketing use.

4. NOTIFICATION OF CHANGES

We may update this Privacy Policy from time to time. Please check the “Last updated” date to determine whether the Policy has changed since your last review.

5. FAIR USE

You agree not to host, display, upload, or share any information through the Site that:

1. belongs to another person and to which you have no right;
2. is harmful, harassing, defamatory, obscene, invasive of privacy, hateful, or unlawful;
3. could harm minors, infringe intellectual property, or violate applicable law;
4. is misleading as to its origin or is offensive in nature;
5. impersonates another person or contains malicious code;
6. threatens public order or India’s sovereignty and integrity.

6. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and rules made thereunder, grievances regarding your Personal Information may be addressed to:

Contact Number: [98189 48716]
Email: [vp@rubarru.com](mailto:vp@rubarru.com)]

7. DATA PROTECTION

We use physical, administrative, and technological safeguards to protect the integrity and security of information collected through the Site. However, no security system is completely impenetrable, and we cannot guarantee absolute security. In the event of a data breach affecting your information, we will investigate and, where appropriate, notify affected individuals in accordance with applicable law.

8. COOKIES

Our Site may use cookies, pixels, and similar technologies to enhance your browsing experience and remember repeat visits. These technologies may collect basic technical information such as your domain name, browser, operating system, and the pages you visit. Cookies used on this Site are not linked to your name, address, phone number, or email address. You may disable cookies in your browser, though some features of the Site may not function properly as a result.

9. PAYMENTS

Payments made through the Site (for reservations, orders, events, or gift vouchers) are processed via third-party payment gateways (e.g., UPI, credit/debit card, net banking). We do not store your full card or payment credentials; these are handled directly and securely by our payment gateway partner(s) in compliance with applicable RBI and data security standards (including PCI-DSS, where applicable).

10. AMENDMENTS TO THIS PRIVACY POLICY

We reserve the right to amend this Privacy Policy at any time to comply with applicable privacy and data protection laws. We encourage you to review this page periodically, especially before submitting personal information to us.

11. OPTING OUT OF MARKETING COMMUNICATIONS

If you previously opted in to receive promotional communications, you may opt out at any time by emailing **[vp@rubarru.com](mailto:vp@rubarru.com)**. We will process opt-out requests within ten working days and send a confirmation to your email on file.

12. CONTACT US

For any questions about this Privacy Policy or how we handle your information, contact us at:

Rubarru

312, Eldeco Studio, Sector 93, Noida – 201301, Uttar Pradesh, India
Email: [vp@rubarru.com](mailto:vp@rubarru.com)
Phone: 98189 48716

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