This Cancellation & Refund Policy applies to online payments made through www.rubarru.com for table reservations, event bookings, pre-orders, gift vouchers, and any other paid service offered on the Platform.

1. TABLE RESERVATIONS

1. Reservations that require an advance payment or deposit can be cancelled or rescheduled up to [X] hours before the reserved time for a full refund to the original payment method.
2. Cancellations made after this window, or no-shows, are non-refundable, as the reservation blocks capacity that could have been offered to other guests.
3. Rescheduling a reservation (subject to availability) is permitted up to [X] hours in advance at no additional cost.

2. EVENT BOOKINGS & TICKETED NIGHTS

1. Payments made for ticketed events, private parties, or special nights are non-refundable once confirmed, except where the event is cancelled or rescheduled by Rubarru.
2. If Rubarru cancels or reschedules an event, guests will be offered a full refund or the option to transfer their booking to the rescheduled date, at the guest’s choice.
3. Any request to transfer a ticket to another guest must be made in writing at least [X] hours before the event and is subject to approval.

3. ONLINE PRE-ORDERS / ADVANCE FOOD & BEVERAGE ORDERS

1. Pre-orders can be cancelled for a full refund up to [X] hours before the scheduled pickup/service time.
2. Once an order has been prepared or is in progress, it cannot be cancelled or refunded.
3. If an item is unavailable at the time of service, we will offer a suitable substitute or refund the value of that item to your original payment method.

4. GIFT VOUCHERS & GIFT CARDS

1. Gift vouchers and gift cards, once purchased, are non-refundable and cannot be exchanged for cash.
2. Vouchers are valid for the period stated at the time of purchase (typically one year from date of issue) and cannot be extended except at Rubarru’s discretion.
3. Lost or stolen vouchers cannot be replaced or refunded.

5. PAYMENT FAILURES

1. If an amount is debited from your account but the booking/order is not confirmed due to a technical or payment gateway error, the amount will be automatically refunded to your original payment method within 5–7 business days, subject to your bank’s processing timelines.
2. If you do not receive a refund within this period despite a failed transaction, please contact us at [vp@rubarru.com](mailto:vp@rubarru.com) with your transaction ID and payment reference for assistance.

6. HOW REFUNDS ARE PROCESSED

1. Approved refunds are credited to the original payment method (card, UPI, net banking, or wallet) used at the time of booking/payment.
2. Refunds typically reflect within 5–7 business days, depending on your bank or payment provider.
3. Where a refund to the original payment method is not possible, we may issue a credit note redeemable against a future booking or order at Rubarru, valid for one year from the date of issue.

7. HOW TO REQUEST A CANCELLATION OR REFUND

To request a cancellation, rescheduling, or refund, please email us at [vp@rubarru.com](mailto:vp@rubarru.com) with the following details:

– Full name used for the booking/order
– Booking/order confirmation number
– Date and outlet of the reservation/event
– Reason for cancellation or refund request
– Payment reference/transaction ID

You may also reach us at 98189 48716 during outlet operating hours (Monday–Sunday, 12:00 PM – 1:00 AM).

8. CONTACT US

Rubarru
312, Eldeco Studio, Sector 93, Noida – 201301, Uttar Pradesh, India
Email: [vp@rubarru.com](mailto:vp@rubarru.com)
Phone: 98189 48716